| A new machine, in a plant without SOP | "We want to see the machine from the office, and keep what it did." | The machine on SOP: its pages, alarms, trends, faceplates and its record; the edge on the machine, the server on the backbone. | It arrives with a record and a history the plant keeps, on any screen and on a phone, with nothing installed at the client. |
| A complete line delivered as one project | "One line, one contract, one screen for the whole of it." | The line on SOP: one project across the machines, the execution system on it, orders and batches, the line's record signed on paper. | One line, one database: what was made, stopped and repaired prints from the rows the operator watched. |
| The installed base, machines already in the field | "We sold so many of these; they earn nothing after delivery." | The retrofit: an edge beside the controller already there, the standard project, the type package, remote assistance from your desk. | An annual relationship with machines that earned nothing since delivery, installed at the next service visit. |
| A performance to prove at acceptance | "Show me the line does what the contract says." | The performance engine: the line judged against the rate you promised, every loss named, the acceptance signed by both sides. | The acceptance is a signed document from the machine's own rows, not a spreadsheet nobody keeps. |
| The service contract that becomes a relationship | "They call us when it breaks, and only then." | The maintenance system with your type package: plans, checklists, parts with your numbers, jobs raised from stops and alarms. | Your service knowledge runs the client's maintenance, and the spares call comes to you because your number is on the part. |
| Remote support of a delivered fleet | "The client is a flight away and the line stopped at night." | The remote desk: your grant on each client's server; the live pages, the journal, the trend, the replay, the fix saved to the project. | The first technician to travel arrives knowing what happened, or does not have to travel at all. |
| The client already runs a plant SCADA | "Our plant has its system; your machine has to fit in." | The machine on SOP beside the plant's system: its own record, its maintenance package, your remote desk. The plant keeps its system. | Nothing is taken from the plant's system, and the machine carries what the panel screen never could. |
| A regulated client that needs signed records | "Every batch needs a certificate somebody signed." | The record: the batch certificate, the shift sheet and the maintenance review printed from the same rows, sealed, numbered and signed. | The machine ships with its paper, in three languages: no report server, no second product, no seat to buy. |
| The spares business | "They buy the parts from whoever answers first." | Your part numbers on the type package's parts list; what each job consumed, standing in the maintenance record. | The part the technician sees carries your number, and the reorder question lands on your desk. |
| A machine sold through a local dealer | "The dealer commissions; we never see the line again." | Your standard project travels to the dealer as one file; the dealer points the edge; you keep the type package and the record. | The dealer installs, and the machine still reports to you. |
| The line optimisation service | "We think the line could do more; nobody can say where it loses." | The optimisation visit, priced on the losses the performance engine names: speed loss, stops with human reasons, changeovers. | A service line that did not exist, sold on numbers the client already sees and proved on the same paper afterwards. |
| A group buying the same line for several plants | "The same line in every plant, and every plant reports differently." | The same project by name in every plant, the type package in each, the record in the same shape everywhere. | Identical lines report identically, because the machine brought its own definition with it. |